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10 Tips for a Great Job Interview Once you have successfully mastered the fine art of writing a cover letter and CV, you will begin receiving requests for interviews. To reach your goal of landing that position, you will need to succeed in the job interview itself, taking you one step closer to your ultimate goal. Preparation is the key. The more time in advance you spend getting ready, the [...]

What is Employer Branding and Why is it Important? Employer Branding is what attracts the best talent on the market with almost 75% of job seekers looking out for employers that actively manage their brand. An unclear or sparse employer brand does more harm than good. So with all the hype surrounding employer branding, what exactly is it? Equally relevant, why is it important? By breaking down the fundamental components [...]

Does coffee improve your work performance? Coffee has a seductive and intoxicating aroma that produces an ensuing jolt of alertness. A wake-up call for many of us, coffee can help to power us through our workday and life. Unsurprisingly, coffee is one of the most consumed beverages around the world, and it is loaded with intrinsic benefits. There is persuasive scientific evidence that the consumption of coffee is associated [...]

10 Ways to Reduce Stress at Work Stress is undoubtedly one of the major causes of heart attack and other illnesses. Pressure can come from anywhere and be caused by many factors. Recent research goes on to suggest that many people are stressed at work and the percentage is increasing. The significant adverse effects on our health due to excessive stress range from mild colds and flu, to mental illness [...]

Should I Deal with Employee Conflict? You most certainly should if you want a better work environment. However, managing conflict effectively isn’t easy, and you need to be a skilled communicator and people’s person. You also need to promote a more open work environment so employees will be encouraged to open up about work issues. Fostering an open environment means listening to employee concerns and really understanding them. That will [...]

How to Deal with Rude Customers? Out of the blue, a customer walks into your establishment as you suddenly find yourself on the receiving end of rudeness. How can you manage that situation? How can you calm your customer down, repair the damage and build bridges with that person who is crucial for the success of your business? How can you prevent such a situation from ever happening again? Retaining [...]